Head of PSP

About the Role

We are looking for a Head of Payments to own the payment strategy and infrastructure direction of the company, lead a cross-functional team, and take PSP integrations, payment routing optimization, acquiring solutions, and payment performance initiatives from concept to execution and measurable impact on transaction approval rates, conversion, and revenue growth.

Responsibilities

• Strategy & Leadership: Develop and execute the company’s payment strategy aligned with business objectives. Lead, develop, and scale the Payments team, setting priorities and performance standards.
• Partner Management: Own and continuously develop the portfolio of PSPs, payment methods, acquiring solutions, and other partners. Identify, evaluate, negotiate, and onboard new providers across different markets. Build and maintain strong relationships with PSPs, acquirers, and banks.
• Integration & Operations: Manage the full lifecycle of PSP integrations from evaluation and commercial negotiations to launch and ongoing performance management. Ensure the reliability and scalability of payment solutions.
• Optimization & Analytics: Monitor and optimize key metrics (approval rates, conversion rates, processing costs, success rates). Identify bottlenecks and implement solutions to improve customer experience. Develop routing and optimization approaches for better performance and cost efficiency. Define KPIs and provide clear insights into payment performance.
• Cross-functional Collaboration & Compliance: Work closely with Product, Finance, Compliance, Legal, Risk, Fraud, and Technical teams. Manage payment-related risks and ensure operations meet internal requirements and regulatory standards. Support expansion into new markets by ensuring appropriate payment coverage.
• Industry Representation: Represent the company at industry conferences, trade shows, and events to develop partnerships and identify opportunities.

Requirements

• Experience: 5+ years of experience as a Head of Payments, including significant experience in the iGaming industry.
• Domain Knowledge: Strong understanding of the global payment ecosystem (PSPs, acquiring, card processing, APMs, payment routing, settlements, and operations). Deep understanding of factors affecting approval and conversion rates.
• Commercial Skills: Proven experience sourcing, evaluating, negotiating, and integrating new PSPs. Strong commercial and negotiation skills with experience managing external partners.
• Analytical & Problem-Solving: Strong analytical skills with the ability to make data-driven decisions. Excellent problem-solving skills to resolve complex payment issues in a fast-paced environment.
• Leadership & Collaboration: Strong leadership skills with experience managing and developing a team. High level of ownership, attention to detail, and ability to operate independently. Experience working cross-functionally with Product, Tech, Finance, Compliance, Risk, and Fraud teams.
• Language & Mobility: English at Upper-Intermediate level or above (B2–C1). Willingness to travel for business meetings and industry events.
• Multi-market Experience: Experience managing payment solutions across multiple markets, brands, or projects.

Nice to Have

• Experience with specific payment orchestration platforms or smart routing technologies.
• Background in technical integration or software architecture (understanding API contracts, webhooks, etc.).
• Experience in launching payment infrastructure in emerging or high-risk markets.
• Proficiency in BI tools for advanced payment data analysis (e.g., Tableau, PowerBI, Looker).
• Network of contacts within major PSPs, acquirers, and fintech providers.

What We Offer

• Salary is discussed individually based on the results of the interview and candidate’s experience.